Understanding Consumer Behaviour (Philip Kotler Summary)

9
14502

Stimulus Response Model

Decision:                                                                    

  • Product Choice.
  • Brand Choice.
  • Dealer Choice.
  • Purchase Timing.
  • Purchase Amount.

Marketing Structure:

  • Product.
  • Price.
  • Place.
  • Promotion.

Other Structure:

  • Economic.
  • Technological.
  • Political.
  • Cultural.

Buyer’s Character:

  • Social.
  • Cultural.
  • Personal.
  • Psychological.

Buyer’s Decision Process:

  • Problem recognition.
  • Information search.
  • Evaluation.
  • Decision.
  • Post-Purchase behaviour.

Factors Influencing Buying Behaviour:

Cultural:

  • Culture.
  • Sub – culture.
  • Social class.

Social:

  • Reference groups.
  • Families.
  • Roles/ Status.

Personal:

  • Age/ Life cycle stage.
  • Occupation.
  • Economic circumstances.
  • Lifestyles.
  • Personality/ self concept.

Psychological:

  • Motivation.
  • Perception.
  • Learning.
  • Beliefs/ Attitudes.

9 COMMENTS

  1. please can you help to summarize this topic to me and send to my e-mail (consumer behavior and it’s importance to customers service) please with reference, I will really love it if you can kindly grant me this favour. Thanks am waiting.

  2. Thanks , I have recently been looking for information about this subject for ages and yours is the best I’ve came upon till now.
    But, what about the bottom line? Are you sure in regards to the source?
    – Calator prin Romania

LEAVE A REPLY

Please enter your comment!
Please enter your name here